30%
Fuente · Forrester
Síntoma · 01
of off-the-shelf SaaS is what the team really uses when the process is unique
Forrester puts the number on it: if the approval flow, pricing model, or phase-based management doesn't fit HubSpot, Monday, or Asana, the team adapts the SaaS to the process (badly) and compensates the rest with parallel spreadsheets only the creator understands.