The Optimal Flowlearn
Artificial intelligence
Cross-tool programme

Generative AI fundamentals

Understand what generative AI can do, where it makes mistakes and how to evaluate its responses before using it for specific work tasks. The method is adapted to the tool your team uses.

Introductory6 h · 3 × 2 hSpanish & English
Contact

Find your starting point

A good fit when you need a shared foundation for recognising suitable AI uses and checking responses before applying them at work.

Another option to consider

Strategic AI adoptionIf your main task is prioritising use cases and defining a team pilot, choose strategic adoption.
Hours and sessions
6 hours live · 3 sessions of 2 h.
Group size
Up to 12 participants per trainer as a reference, adjusted to the practice and feedback.

What you will learn

  1. 01

    Distinguish a suitable AI task from one needing a different approach.

  2. 02

    Explain a response's limits and what information needs checking.

  3. 03

    Apply a basic use and review checklist to a work exercise.

A proposed programme

You will turn a fictional internal guide into a short explanation and a draft email for a new colleague. You will explore how AI helps organise and rephrase information, check its responses against the guide and decide what to use, correct or discard. You will leave with useful material and a checklist for repeating the task with judgement.

We adapt the selection and depth of the modules to the group's starting point and goals.

01

Understand generative AI

Generative models, context and types of tasks through accessible examples.

You will work on

  • Explain how the model uses instructions and context, and why a convincing answer may be wrong.
  • Distinguish synthesis, rephrasing and ideas from tasks needing a source, calculation or decision.
  • Define the reader and result before requesting a short explanation of a work guide.
Practice
Ask for an initial explanation of the support guide for a new colleague and compare it with the original. Also consider how to count requests in a spreadsheet and confirm an undocumented response time.
How you will check it
An initial draft and a reasoned choice of tool or person for each of the three tasks.
02

Recognise limits

Errors, incomplete information, variability and criteria for checking responses.

You will work on

  • Compare two drafts for clarity, coverage and fidelity to the guide.
  • Separate confirmed and missing information from unsupported claims; ask for clarification where needed.
  • Decide what to retain, correct or remove, checking omissions and wording.
Practice
Review two classroom variants: one keeps the support channel and hours; another adds a guaranteed response within two hours that the guide never states. Prepare a clear, faithful version.
How you will check it
A corrected explanation with review decisions justified against the guide, including the response time that remains unconfirmed.
03

Start with a use case

Task selection, authorised data and instructions followed by a final review.

You will work on

  • Choose an authorised task and material; specify the objective, reader, source and format.
  • Turn the explanation into a short email containing the information needed to act.
  • Check the email against the guide, review its tone and leave a checking routine.
Practice
Prepare a reference card and draft reply explaining how to request support, keeping the documented channel and hours without promising an unknown response time.
How you will check it
A reviewed reference card and email, together with the source, instruction and a short checking checklist.

From an internal guide to a clear reply

Teaching example

You will compare AI responses to a sample task and apply a review checklist to decide what to use, correct or discard.

Fictional classroom case. A new colleague asks how to request support. The guide specifies the internal portal and support hours of 09:00–17:00; it gives no response-time commitment. It is supplied as text, with two teaching drafts for comparison.

Starting point
The information sits in a lengthy guide. We need a short reference card and email explaining where to request help, what to include and when support is available, using only the information provided.
First attempt
One version organises the steps well but is too technical. Another variant prepared for the exercise adds a 'guaranteed response within two hours'. The group keeps the useful structure, clarifies the wording and flags the unsupported promise.
What we review
The trainer asks participants to locate the channel and hours in the source and leave the response time unconfirmed. The group then requests an explanation for a new colleague and a short email, checks both and asks the responsible person if a response time is needed.
Result
The reference card and email explain how to request support using the correct channel and hours. The group keeps clearer wording, corrects jargon and removes the invented deadline. The draft, guide and review decisions are retained; no email is sent during the exercise.

Information people can understand and use

  1. Original guide

    • Internal portal

      Documented channel for requesting help

    • 09:00–17:00

      Support hours · no response time stated

  2. Short explanation

    • Understandable steps

      The same information for a new colleague

    • Check against the guide

      Use, correct or discard each part

  3. Reviewed reply

    • Reference card and email

      Clear channel and hours · no added promises

    • Response time to confirm

      Ask the responsible person if needed

Illustration of a fictional exercise, not a screenshot or client result. Comparison drafts are prepared for the classroom.

Before calling it complete

  • The reference card and email are actionable and preserve the guide's internal portal and 09:00–17:00 support hours.
  • Clearer wording is kept, errors are corrected and the undocumented response time is discarded or queried.
  • The group explains when to use AI for rephrasing, a spreadsheet for a verifiable count and a person to confirm a commitment.

Sessions to put it into practice.

Reference edition · 6 h live

Confirmed reference format: 6 live hours in 3 sessions of 2 hours. Practice takes place during the sessions using fictional texts and is adapted to the client's tool. Features and access are checked; no integrations or specific paid features are required.

  1. Session 12 h

    Choose a task and get an initial draft

    Understand response generation, distinguish task types and rephrase the guide for a new colleague.

    By the end

    An initial draft and an approach for writing, counting and confirming information.

  2. Session 22 h

    Compare responses with their source

    Review clarity, facts, omissions and unsupported claims in two classroom variants.

    By the end

    A corrected explanation with decisions on what to use, correct or discard.

  3. Session 32 h

    Deliver a useful explanation and email

    Prepare the final material, exchange reviews and document a checklist for another team task.

    By the end

    A reference card and email draft ready for human review, with their source and usage checklist.

If your team needs to go further

  • Connecting company documents, deploying an assistant or automating replies requires additional scope and a review of information access.
  • Working with real sensitive data and defining company AI policies require specific preparation; this introductory exercise does not address their implementation.

Learn to apply AI to everyday work.

Borja Martínez

Borja Martínez

The Optimal Flow consultant

Over two years of experience developing projects for companies across industries and sizes.

Borja is the planned trainer for this AI programme. Dates, language and availability are confirmed when arranging the course.

With guidance, practice and support.

Each delivery includes working materials, feedback on practical work and assessment against the agreed objectives.

See materials, support and terms

Materials you can keep

Downloadable, versioned guides, exercises and review criteria for internal use.

To prepare and complete the delivery

A short recommendation, an editable communications kit and a group learning report.

TOF’s own certificate

A certificate of achievement after the agreed assessment. It is not a vendor certification.

A month of email support

On the content covered, up to two accumulated hours for the whole group.

Your team carries out the practice. Implementation services are agreed separately. See the scope →

Keep learning

Other options for the task you want to work on. Each link explains what that programme adds.

Artificial intelligence

Prompting for generative AI

To practise turning a task into instructions and comparing results against clear criteria.

View course
Artificial intelligence

ChatGPT for everyday work

If you will work with ChatGPT, apply those practices to drafts, summaries and recurring tasks.

View course

What does your
team need to learn?

Tell us what you want to work on, how many people would take part and where you are based. We will prepare a proposal with scope, sessions and a budget.

Contact

Would you like to ask about FUNDAE?

We check eligibility for each company and edition, subject to requirements and available training credit in Spain. Funding is neither automatic nor guaranteed. Official FUNDAE information ↗

Discuss eligibility
The Optimal FlowlearnCross-tool programme

Generative AI fundamentals

Understand what generative AI can do, where it makes mistakes and how to evaluate its responses before using it for specific work tasks. The method is adapted to the tool your team uses.

6 live hours3 sessions of 2 hoursIn Spanish or English

Confirmed reference format: 6 live hours in 3 sessions of 2 hours. Practice takes place during the sessions using fictional texts and is adapted to the client's tool. Features and access are checked; no integrations or specific paid features are required.

Who it is for

Professionals in any function, including technical staff and managers, who need a shared foundation for discussing, experimenting with and making decisions about generative AI.

By the end you will be able to

  • Distinguish a suitable AI task from one needing a different approach.
  • Explain a response's limits and what information needs checking.
  • Apply a basic use and review checklist to a work exercise.

Programme sessions

  1. Session 1 · 2 h

    Choose a task and get an initial draft

    Result: An initial draft and an approach for writing, counting and confirming information.

  2. Session 2 · 2 h

    Compare responses with their source

    Result: A corrected explanation with decisions on what to use, correct or discard.

  3. Session 3 · 2 h

    Deliver a useful explanation and email

    Result: A reference card and email draft ready for human review, with their source and usage checklist.

Before we begin

No previous AI experience or knowledge of a specific tool is required. We agree practice using the client's tool and check the accounts, features and permissions needed for that edition. Texts and examples are adapted to the group.

We will prepare a fictional guide, two drafts and a simple table of requests. Practice is adapted to the client's AI tool, with text entered manually. Before the edition, we check features, authorised access and usage limits; no connectors or real data are needed. Prepared classroom drafts also support comparison so review practice does not depend on a particular model response.

Your trainer

Borja Martínez
The Optimal Flow consultant

Over two years of experience developing projects for companies across industries and sizes.

Borja is the planned trainer for this AI programme. Dates, language and availability are confirmed when arranging the course.

Course online · theoptimalflow.com/en/learn/courses/generative-ai-fundamentalsinfo@theoptimalflow.comVersion 1 · Document reviewed: 13 October 2026
The Optimal FlowlearnGenerative AI fundamentals

What we will work on

Understand generative AI

  • Explain how the model uses instructions and context, and why a convincing answer may be wrong.
  • Distinguish synthesis, rephrasing and ideas from tasks needing a source, calculation or decision.
  • Define the reader and result before requesting a short explanation of a work guide.

Practice: Ask for an initial explanation of the support guide for a new colleague and compare it with the original. Also consider how to count requests in a spreadsheet and confirm an undocumented response time.

Recognise limits

  • Compare two drafts for clarity, coverage and fidelity to the guide.
  • Separate confirmed and missing information from unsupported claims; ask for clarification where needed.
  • Decide what to retain, correct or remove, checking omissions and wording.

Practice: Review two classroom variants: one keeps the support channel and hours; another adds a guaranteed response within two hours that the guide never states. Prepare a clear, faithful version.

Start with a use case

  • Choose an authorised task and material; specify the objective, reader, source and format.
  • Turn the explanation into a short email containing the information needed to act.
  • Check the email against the guide, review its tone and leave a checking routine.

Practice: Prepare a reference card and draft reply explaining how to request support, keeping the documented channel and hours without promising an unknown response time.

A fictional classroom case

From an internal guide to a clear reply

Fictional classroom case. A new colleague asks how to request support. The guide specifies the internal portal and support hours of 09:00–17:00; it gives no response-time commitment. It is supplied as text, with two teaching drafts for comparison.

By the end of the exercise: The reference card and email explain how to request support using the correct channel and hours. The group keeps clearer wording, corrects jargon and removes the invented deadline. The draft, guide and review decisions are retained; no email is sent during the exercise.

Extensions agreed separately. Connecting company documents, deploying an assistant or automating replies requires additional scope and a review of information access. Working with real sensitive data and defining company AI policies require specific preparation; this introductory exercise does not address their implementation.

What accompanies the programme

  • A downloadable, versioned guide, exercises and review criteria; keep a copy for internal use.
  • A short recommendation, editable kit and group learning report. Responsibilities, a prior access check, handover and recipients are agreed for each delivery.
  • TOF’s own certificate of achievement after passing the agreed assessment. It is not a vendor certification.
  • Email support on the content covered for one calendar month after the last session. A maximum of two accumulated hours for the whole group, with a response time of up to two working days.

Clients provide licences unless expressly agreed otherwise. Recordings are agreed in advance. Implementation, work carried out independently by TOF, production deployment and ongoing maintenance are quoted separately. Delivery link access is agreed per delivery. Later updates and specific support require agreement. Structured documents and text alternatives; participation needs reviewed before starting.

Full format and terms → theoptimalflow.com/en/learn/how-we-teach
Course online · theoptimalflow.com/en/learn/courses/generative-ai-fundamentalsinfo@theoptimalflow.comVersion 1 · Document reviewed: 13 October 2026